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Noa Noa Terms of Sale

Cambridge - 01223 364020

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Terms of Sale

 

Delivery

Delivery is free within the UK on all orders with a value in excess of £75. We will send by Royal Mail 1st Class Signed For.

We endeavour to ship all Orders placed before 4pm on the same day. Orders placed after 4pm will be shipped the next working day. Orders placed on a Sunday will not arrive until Tuesday before 1pm. Orders are shipped from the store which has the item in stock and therefore multi-orders may have different items shipped from different stores for the sake of speed. All Returns however should be sent back to Brighton.

Next day delivery is £9.00 which guarentees orders placed by 2pm to arrive the next day by 1pm. Orders placed on a Saturday will not arrive until Monday before 1 pm (or Tuesday if it's a Bank Holiday).  Orders placed on a Sunday will not arrive until Tuesday before 1pm.

Please contact us for rest-of-world orders.

Payment

Online payments are processed securely using PayPal.

Returns

If you are not entirely satisfied with your items you may send them back for an exchange or full refund. Please call us prior to posting your goods if you'd like to exchange them so we can ensure we have the correct size/colour you need in stock. Goods must be returned to us in pristine condition, unworn, with the original labels attached and in its original packaging within 7 days of receipt. When trying on garments please make sure you are not wearing make-up, perfume or deodorant which may result in damaging the item making it non-returnable. Some items are non-returnable due to hygiene reasons including underwear, hosiery and pierced earrings. Please return goods to us along with the delivery note to: Noa Noa Online, 37 Gardner Street, Brighton, BN1 1UN. Please note the return of goods is at your own cost. We recommend that you use a delivery service that insures and tracks your item back to us. Please keep your proof of posting as Noa Noa Online cannot be held responsible for goods that fail to reach us. We offer free standard delivery on exchaged items that we ship back out to you. Exchanges will be dispatched the next day. Refunds will be processed the day we receive the item back in store through Paypal and usually take around 2-5 working days but can take up to 30 working days (according to Paypal) to credit your account. 

Your Right to cancel

You have the right to cancel your order 7 working days from the day after you receive your goods. You can cancel your order by phone or e-mail. Please call our customer services on 01273 818133 or e-mail info@noanoauk.co.uk. Once we've accepted your cancelation you must send back your goods in pristine condition to Noa Noa Online, 37 Gardner Street, Brighton, BN1 1UN. Please note the return of goods is at your own cost. We recommend that you use a delivery service that insures and tracks your item back to us. Please keep your proof of posting as Noa Noa Online cannot be held responsible for goods that fail to reach us. Refunds will be processed the day we recieve the goods back in store through Paypal and usually take 2-5 working days but can take up to 30 working days to credit your account.

Availability

All products are subject to availability. In the case of a product being unavailable we will inform you as soon as possible and either offer a suitable alternative or refund your payment for that product. We reserve the right to withdraw any product from this website or edit any information on this wedsite at any time.

Privacy

We store the following information on customers:

  • Customer name
  • E-mail address
  • Billing Address
  • Delivery Address

This information is used when making an order, and to ease the process of making future orders and to provide a historical record of a user's orders.

For more information, please read our Privacy Policy page.

We will not pass on or sell your details to any third parties.

Contact us

You may contact us at any time via our online contact form, by telephone - 01273 818133, or by writing to us at: Noa Noa Online, 37 Gardner Street, Brighton, BN1 1UN.